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Shipping Policy

At Gudrun Hillmann Jewelry, we are dedicated to providing you with a seamless and enjoyable shopping experience. Here's what you need to know about our shipping policy:

1. Processing Time: Orders are processed and shipped within 1-3 business days from the date of purchase. Custom or personalized orders may require additional processing time.

2. Shipping Methods: We offer reliable shipping options to ensure your order reaches you promptly. You can choose from standard shipping, express shipping, and international shipping. The estimated delivery times and costs are provided during checkout.

3. Tracking and Notifications: Once your order is shipped, you will receive a confirmation email with tracking details. This allows you to stay updated on the progress of your package's journey.

4. Shipping Rates: Shipping rates are determined based on your location, the shipping method selected, and the weight of the items in your order. You will see the applicable shipping charges during checkout.

5. International Shipping: We are delighted to serve customers worldwide. Please note that international orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the recipient.

6. Address Accuracy: Please ensure that your shipping address is accurate and complete. We are not responsible for delays or mis-delivery caused by incorrect addresses.

7. Lost or Damaged Packages: While we take every precaution to ensure the safe delivery of your order, unforeseen circumstances may occur. In case of a lost or damaged package, please contact our customer support team, and we will assist you in resolving the issue.

8. Returns and Exchanges: For information on returns and exchanges, please refer to our Returns Policy.

9. Contact Us: If you have any questions or concerns about your order, shipping, or delivery, feel free to reach out to our customer support team. We are here to assist you every step of the way. Chat with us on the homepage. You can reach us via WhatsApp +1-505-4909070 

Thank you for choosing Gudrun Hillmann Jewelry. Your satisfaction is our priority, and we look forward to serving you with exceptional jewelry and service.

Please note that this shipping policy is subject to change. Any updates will be reflected on our website.